FAQ

Opportunities in customer service, sales and backoffice. Only published listings are currently open for applications.

Depending on the project. Each listing specifies the work setting and eligible countries.

Usually a computer, stable internet, a headset and a quiet workspace. Exact requirements depend on the project.

Required languages and proficiency are listed in each role. Website languages do not guarantee project availability.

It depends on the project. Read the requirements and describe your skills honestly.

Open a published role and select “Apply now”. Complete the form; a CV is optional.

Yes, if you meet the requirements. Submit a relevant application for each role and avoid duplicate submissions.

The listing states the contractual model, which is agreed before work begins. An application does not create a contract.

After selection, we discuss workflows, tools and requirements. Content and conditions depend on the project.

We contact you if your profile matches an opportunity. We cannot promise a fixed response time.

Customer service, sales support, email, chat, lead generation, appointment setting and backoffice. Scope is agreed together.

Languages, proficiency and available capacity are assessed per project. Tell us your requirements.

Remote-agent solutions can be planned around your workflows. Suitability, security and capacity are agreed beforehand.

Both can be part of a solution. Audiences, outreach and legal requirements must be agreed before launch.

Yes, email and chat can be included. We discuss tools, coverage and escalation paths.

Use the business inquiry form. Describe channels, languages, volume and timing so we can assess your needs.

It depends on requirements, resources, agreements and onboarding. We agree on a start date individually.

The Human + AI approach is designed to support people. Agents bring empathy, judgment and responsibility to customer conversations; configured AI tools can help with information, preparation and suggestions.

Depending on the project and technical setup, assistance can surface approved knowledge, suggest next steps, remind agents of required checkpoints and help prepare notes. Agents review suggestions and remain responsible for their responses.

AI-supported sales preparation, product knowledge and objection-handling prompts can be included where agreed. The scope depends on the campaign, tools and data-protection requirements. No specific sales result is guaranteed.

Where configured, practice scenarios and project-relevant quality signals can help identify useful training topics. Human coaches review feedback, discuss the context and agree on development steps with agents.

AI-assisted matching can help identify profiles aligned with project requirements. Final selection and project decisions remain subject to human review. This website does not automatically score, accept or reject applicants using AI.

The assessment scope is agreed for each project and may cover comprehension, vocabulary, grammar, fluency and written or spoken communication. The focus is intelligibility and role requirements, not judging accents. Automated assistance, if used, does not determine selection on its own.

The website demonstrations do not record or analyze real conversations. Any recording, transcription or analysis within a customer project requires an agreed scope, a suitable legal basis, appropriate information for those involved and approved technical arrangements before activation.

The assistance, knowledge sources, checkpoints and coaching topics can be scoped around your operation. Availability depends on integrations, approved information and the agreed technical and privacy setup. Website demonstrations illustrate possible workflows.

Before project AI is activated, the parties must agree which data is needed, permitted purposes, access controls, retention and approved providers. These details require a project-specific review. The website demonstrations send no information to an AI service; the privacy notice explains website processing.

No. AI capabilities depend on the project, customer requirements, technical setup and applicable data-protection requirements. The agreed scope and, where relevant, the job description explain which support is available.