FOR TALENT
I’m looking for a job.
Put your strengths to work. Explore opportunities in customer service, sales and backoffice.
Explore jobsHUMAN + AI
Human expertise.
Intelligent support.
Customer service and sales built around skilled people, with intelligent assistance to bring knowledge, guidance and coaching into everyday customer operations.
People build trust. Technology supports their work.
Work remotelySubject to project and location.
People come firstYour space. Your possibilities.
Remote opportunitiesConnected across languagesPeople behind every process
YOUR PATH WITH OMBIANCE
What brings you here?
FOR BUSINESSES
I’m looking for support.
Great service starts with the right people. Let’s plan your customer-service and sales solution.
Let’s talkHUMAN + AI
Human connection. Intelligent assistance. Working together.
Ombiance combines carefully selected talent with tools that can support people before, during and after customer interactions. Agents understand the customer and make the judgment. Technology helps organise information, preparation and opportunities to learn.
People understand people.
Empathy, cultural understanding, communication and sales skills. A person who listens, thinks and takes responsibility.
Useful support, within reach.
Relevant knowledge, conversation guidance and coaching signals. Assistance that helps a person act with confidence.
Relevant knowledgeSuggested next actionConversation guidance
Explore our technology Select
Align skills, languages and availability with project requirements.
Prepare
Learn the products, processes and customer scenarios.
Assist
Access relevant knowledge and guidance during interactions.
Learn
Review quality patterns and identify coaching opportunities.
Improve
Turn learning into stronger skills and better operations.
SERVICE THAT CONNECTS
Every conversation.
Every channel.
From the first hello to the right solution, we help businesses be there for their customers.
Explore all servicesInbound customer service
Listen, understand, help. Personal support for your customers’ everyday questions.
Outbound & sales
Start new conversations. Structured outreach and support for your sales process.
Email support
Clear, friendly and to the point. Support for your customer-service inbox.
Live chat
Be there when questions arise. Human help in a digital conversation.
Appointment setting
Coordinate inquiries and arrange suitable appointments.
Lead generation
Understand interest and prepare qualified contacts for your sales team.
Backoffice
Maintain data, process requests and keep operations organised.
Customer retention
Understand customer needs and thoughtfully support existing relationships.
Multilingual support
Bridge language barriers. Available languages are agreed for each project.
Social media support
Handle messages and comments across your social channels.
People build trust. Technology supports their work.
FOR TALENT
Your skills deserve
new possibilities.
Work with people, for people. Find a project that fits your skills. Conditions and availability vary by role.
Remote opportunities
Projects across industries
Put your languages to work
Customer service & sales
Different project models
Structured onboarding
HUMAN + AI
The right answer should be within reach.
Bring approved knowledge and useful guidance into the conversation, so agents can spend more attention on the customer.
Explore our technologyCustomer conversation
Customer
“I like the offer, but I’m unsure about changing my current contract.”
Ombiance agent
“What matters most to you in your current contract?”
The agent reviews the suggestion and chooses how to respond.
Ombiance AI Assist
Customer intentConsidering an offer
Suggested next action
Clarify the customer's current contract priorities.
Relevant knowledgeContract changes · questions and next steps
Conversation guidance Explore price, flexibility and service before discussing an offer.
Conversation checkpoints
- Need identified
- Current situation discussed
- Explain a relevant benefit
- Agree on a next step
Capabilities depend on the project, customer requirements, technical setup and approved data-processing arrangements. Scope is agreed before use.
How it works
A simple start. Room to grow.
Find a job
Explore our current opportunities.
Send your application
Tell us about yourself and your skills.
Meet Ombiance
If your profile matches, we’ll get in touch.
Start your project
Get started after approval and project-specific onboarding.
Jobs
Your next chapter starts here.
Featured
RemoteBackofficeFull-time
Build practical AI assistance for customer experience.
Build practical AI assistance for customer experience.
Reference OMB-AI-ENGINEER-CX-AGENT-ASSIST ·RemoteBackofficeFull-time
Build secure backend services for a modern CX platform.
Build secure backend services for a modern CX platform.
Reference OMB-BACKEND-ENGINEER-CX-PLATFORM ·RemoteBackofficeFull-time
Keep CX systems secure, observable and scalable.
Keep CX systems secure, observable and scalable.
Reference OMB-DEVOPS-CLOUD-ENGINEER-CX-PLATFORM ·Industries
Many industries. One focus: great service.
Our solutions can be adapted to different industries. We agree on scope and suitability together.
HUMAN + AI
Give your customers better conversations.
Bring skilled agents, intelligent assistance and continuous development into a customer operation built around your needs.