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中文⌄语言
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join_as_talentDiscuss your project

HUMAN + AI

Human expertise.
Intelligent support.

Customer service and sales built around skilled people, with intelligent assistance to bring knowledge, guidance and coaching into everyday customer operations.

Discuss your project join_as_talent
People build trust. Technology supports their work.
客服专业人士在明亮的居家办公室使用耳机和笔记本电脑。AI 生成的示意图片。
远程工作视项目和所在地而定。
以人为本你的空间，你的可能。
远程机会跨语言协作每个流程，皆有人用心

与 OMBIANCE 同行

我们能为你做什么？

面向人才

我在寻找工作。

发挥你的优势，探索客服、销售及后台运营机会。

探索工作机会
面向企业

我需要业务支持。

优质服务始于合适的人才。与我们规划客户服务和销售方案。

与我们沟通

HUMAN + AI

Human connection. Intelligent assistance. Working together.

Ombiance combines carefully selected talent with tools that can support people before, during and after customer interactions. Agents understand the customer and make the judgment. Technology helps organise information, preparation and opportunities to learn.

客服专业人士在明亮的居家办公室使用耳机和笔记本电脑。AI 生成的示意图片。

People understand people.

Empathy, cultural understanding, communication and sales skills. A person who listens, thinks and takes responsibility.

Useful support, within reach.

Relevant knowledge, conversation guidance and coaching signals. Assistance that helps a person act with confidence.

Relevant knowledgeSuggested next actionConversation guidance
Explore our technology

  1. Select

    Align skills, languages and availability with project requirements.

  2. Prepare

    Learn the products, processes and customer scenarios.

  3. Assist

    Access relevant knowledge and guidance during interactions.

  4. Learn

    Review quality patterns and identify coaching opportunities.

  5. Improve

    Turn learning into stronger skills and better operations.

让服务连接彼此

每一次沟通。
每一种渠道。

从第一声问候到合适的解决方案，我们帮助企业用心服务客户。

查看全部服务

呼入客户服务

倾听、理解、帮助，为客户的日常问题提供贴心支持。

呼出与销售

开启新对话，有序开展外联并支持销售流程。

邮件支持

清晰、友好、切中要点，为客服邮箱提供支持。

在线聊天

在问题出现时及时响应，为数字对话增添人性化帮助。

预约安排

协调咨询并安排合适的沟通时间。

潜在客户开发

了解客户意向，为销售团队准备经过筛选的联系线索。

后台运营

维护数据、处理请求，让运营井然有序。

客户维系

理解客户需求，用心维护现有关系。

多语言支持

跨越语言障碍，具体支持语言按项目商定。

社交媒体支持

处理社交渠道中的消息和评论。

一线技术支持 电商支持 客户服务外包 即时通讯支持 数据管理
客服专业人士在明亮的居家办公室使用耳机和笔记本电脑。AI 生成的示意图片。
People build trust. Technology supports their work.

面向人才

让你的技能
拥有更多可能。

与人协作，为人服务。寻找适合你技能的项目。具体条件和机会因职位而异。

远程机会
多行业项目
发挥语言优势
客服与销售
多种项目模式
有序入职培训
探索工作机会

HUMAN + AI

The right answer should be within reach.

Bring approved knowledge and useful guidance into the conversation, so agents can spend more attention on the customer.

Explore our technology
Illustrative interface · fictional conversation

Customer conversation

Customer

“I like the offer, but I’m unsure about changing my current contract.”

Ombiance agent

“What matters most to you in your current contract?”

The agent reviews the suggestion and chooses how to respond.

Ombiance AI Assist

Customer intentConsidering an offer
Suggested next action

Clarify the customer's current contract priorities.

Relevant knowledgeContract changes · questions and next steps

Conversation guidance Explore price, flexibility and service before discussing an offer.

Conversation checkpoints

  • Need identified
  • Current situation discussed
  • Explain a relevant benefit
  • Agree on a next step

Capabilities depend on the project, customer requirements, technical setup and approved data-processing arrangements. Scope is agreed before use.

参与流程

简单开始，共同成长。

01

寻找职位

浏览当前工作机会。

02

提交申请

介绍你自己和你的技能。

03

认识 Ombiance

如果你的背景符合要求，我们会与你联系。

04

开始项目

通过审核和项目培训后开始工作。

工作机会

你的下一步，从这里开始。

探索工作机会

行业

多种行业，同样用心。

我们的方案可根据不同行业调整，具体范围与适用性由双方共同确认。

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HUMAN + AI

Give your customers better conversations.

Bring skilled agents, intelligent assistance and continuous development into a customer operation built around your needs.

Discuss your project Explore our technology